"Long Engine Life Starts With Reiff"

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A Few Customer Comments:

All of the following were unsolicited

 


[Edited to remove non-relevant info and competitor's name]

From: Patrick Townsend
Sent: Sunday, January 31, 2010 9:56 PM
To: Reiff Preheat
Subject: Info for FBO

 

Mr. Robert Reiff,

I am contacting you about the possibility of selling your engine preheaters.  I will be opening a maintenance shop in Clarion, Iowa in the next couple of months. I have installed both Reiff and [other brand] heaters on aircraft and I have found that not only is your system easier to install, but does not fall apart as with [other brand] systems.  For example, the sump heater is installed on the oil suction screen which has to be removed every 50 hours to inspect for contamination, and the terminals will pull right off the wires.  It happens every time.  Very frustrating as a mechanic as it adds time to repair the part!  Being in Northern Iowa, I deal with the cold a lot.  Being on a very cold and very windy ramp in north central Iowa can, a lot of times, be colder then Central Minnesota.  I would like to be able to stock these systems on my shelf and also install these systems (possibly include traveling to the customer to install them).  I look forward to working with you and your fine products.
--
Patrick Townsend
Hawkeye Aero
Clarion, Iowa


From: Neal Humphries
Sent: Tuesday, October 07, 2014 3:49 PM
To: 'Reiff Preheat'

Hi

We’ve been really happy with your product and are happy to show others, especially our latest addition of the GSM switch.  Your website presents all your products and information in a nice no BS format…I wish other sites were like yours.


 

From:
Sent: Tuesday, August 4, 2015 7:34 AM
To: Reiff Preheat Systems
Subject: Order

Our university operates a fleet of 31 aircraft currently, mainly consisting of Cessna Aircraft equipped with Lycoming O-235 Series and O/IO-360 Series Engines.  Historically, our aircraft have been equipped with [another brand] preheat systems, but due to recent issues we have had with their unreliable redesign of their systems, causing damage to our engines, we are getting away from their systems. 

I would like to explain where we started to see issues with [another brand].  Historically, I took over here as Maintenance Manager in 2007.  At that time, the fleet was already equipped with [other brand] preheaters.  Since this was the case, it made sense at that time to stick with what was already in use instead of switching preheaters.  Several years ago, I felt like the level of customer service was very good from [another brand], and their pricing was in line with the other folks in the preheater market.  I’m not sure if a new owner took over or what (my thoughts since I was no longer dealing with the same people on the phone, including at that time the owner), but over the last couple of years, the price has gone up significantly.  The thinner wire harness is an improvement, but the redesigned heating elements decreased in quality…..

Our real issues started this past January.  Our University took delivery of two factory new Piper PA28R Arrows at the tune of almost a half million dollars a copy.  We were in the process of installing a new [other brand] preheater on one of these aircraft, and had a kit that substitutes one of the intake flange bolts for the cylinder heaters.  When installing the first element, using a calibrated torque wrench, the threads tore out of the #1 cylinder intake flange.  I was furious!  After closer examination we determined that the threaded portion of the heating element was about half as long as the original bolt. (See attached picture)  I called [other brand], and also sent an e-mail and they stood their ground and stated that their engineer determined that their thread engagement was sufficient……They offered no consolation for the damage that just occurred to our brand new aircraft.  These heating elements are a redesign, as the original ones which are no longer in production were the same length as the Lycoming bolts.   In addition, last month it was found during a routine inspection that this same P/N heating element on another aircraft broke off, and had to be extracted from the cylinder head.  After this, I determined that it is now time to get away from [other brand].

Regarding our needs, I anticipate slowly switching over to your product fleet wide.  I do not anticipate purchasing from [other brand] any longer, so as we have systems go bad on our current aircraft, we will switch to your product. 


 

From: Tom Vitt
Sent: Friday, November 11, 2016 11:19 AM
To: Debbie Reiff
Subject: Turbo XP Order

I could not be happier with my new preheater.

Below is a testimonial I put on a couple forums I visit. Feel free to use if you choose.

Pre Heat
For those of you on the fence about what to use for preheat. I can say from first hand experience that the Reiff Turbo XP system has exceeded my expectations in all aspects. Cost, Installation, performance and cost to operate. Knowing my engine is warm to the core for less than $50 a month and I can go fly on a moments notice is priceless. Here in Alaska it is a rare privilege that my Cherokee gets to live in a hanger over night during the winter months. The Reiff Turbo XP keeps my engine more than warm to the touch and saves the wear and tear I used to get from preheating for a few hours. Warm oil makes a engine start. A warm engine core makes bearings and cylinders last. Two thumbs up and 5 Stars.

Tom Vitt
Big Lake, Ak.

 

 

 


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Last updated 11/28/2016